Dear Rover:

Wuthering Waves is set to release on 2024/05/23 10:00 (UTC+8)! The game is now ready for pre-download. Please follow the instructions to install the game client.

# Pre-download Instructions

1. Platforms: PC, Android, iOS; data-sharing is available between multi-platforms

2. Link: <https://wutheringwaves.kurogames.com/en/>

3. Note: A notice with "Wuthering Waves will launch on 2024/05/23 10:00 (UTC+8)" will be shown on the screen before the server opening. Please wait in patience.

# Device Requirements

To ensure a smooth experience, please refer to the following requirements:

①Minimum:

Android: System version 7.0 and above, Snapdragon 835, Dimensity G71/72 or processor of equivalent performance.

iOS: iOS 14 and above operating system; iPhone 11 and above models; iPad with A13 SoC or processor of equivalent performance.

PC:

<Operating System> Windows 10 64-bit

<CPU> Intel I5 (9th Gen)/Ryzen 2700

<GPU> Geforce 1060/RX570/Intel ARC A380

<RAM> 16G and above

②Recommended

Android: System version 7.0 and above, Snapdragon Gen1+/Gen2/Gen3 processor or MediaTek processor of equivalent performance.

iOS: iOS 15 and above operating system; iPhone 13 and above models; iPad with A15 SoC or processor of equivalent performance.

PC:

<Operating System> Windows 10 64-bit

<CPU> Intel I7 (9th Gen)/Ryzen 3700

<GPU> Geforce 2060/RX5700XT/Intel ARC A750

<RAM> 16G and above

③Required Storage Space

Android/iOS: 12G

PC: 25G; we recommend you install the game client to SSD

# Game Launcher FAQ

Q1: The Game won't run after installation. A prompt says: "vcruntime140_1dll was not found".

A1: Please reinstall the Launcher and download the Client again. If this happens repeatedly, please follow the instructions here to install these files before running the Launcher:

a) Error when installing the Launcher:

Download this file: <https://aka.ms/vs/17/release/vc_redist.x86.exe>

Install the program.

Reinstall the Launcher.

b) Error when running the Launcher:

Download this file: <https://aka.ms/vs/17/release/vc_redist.x64.exe>

Install the program.

Reinstall the Launcher.

Q2: My screen went blank after I started the game, and when I clicked on somewhere a pop-up would say: "Program not responding".

A2: To troubleshoot this issue, please try the possible solutions below:

- Check if your device meets the specs listed above.

- Add the game to your malware protection programs' whitelists, then restart the game.

- Shut down the program and restart the game.

- Find launcher.exe in the game's installation directory. Right click→Properties→Compatibility Tab→Check the box that says "Run this program in compatibility mode"→Apply and OK. Then restart the game.

- Update your graphic driver to the latest version, then restart the game.

- Click on the "Repair" button in the top right corner to verify and repair the game's files.

If the issue persists, contact our Customer Service.

Q3: When I download the game, the download speed is slow/unstable.

A3: The download speed is subject to your internet connection and the number of concurrent downloads. Please wait patiently.

Q4: The download speed went to zero and the download was stopped.

A4: Please make sure your internet connection is working. If the download doesn't start, try pausing and resuming the download later. If this issue persists, contact our Customer Service.

Q5: My malware protection program says "dll files being modified" during the download.

A5: All downloaded content is essential for the game to function properly. If your anti-malware blocks the download, try dismissing the prompt or temporarily disabling your protection to re-download the game safely.

Q6: The game crashes or exits immediately after starting up.

A6: You can try clicking on the "Repair" button in the upper right corner of the launcher to repair the files. This might take a while. Please be patient before it is completed.

Q7: The launcher indicates "Repair Complete", but the game still crashes or exits immediately after starting up.

A7: Please restart your computer and try repairing it again. If this issue persists, please contact our Customer Service for assistance.

# Official Customer Service Contact

If you encounter any questions during installing or playing the game, please contact our customer service through the following way:

<wutheringwaves_ensupport@kurogames.com>

Thank you for your continuous attention and support for Wuthering Waves!