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html/748.html
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<p>
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Dear Rover:
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</p>
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<p>
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<strong>
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Wuthering Waves is set to release on 2024/05/23 10:00 (UTC+8)!
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</strong>
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The game is now ready for pre-download. Please follow the instructions to install the game client.
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</p>
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<h1>
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Pre-download Instructions
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</h1>
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<ol>
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<li>
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<p>
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Platforms: PC, Android, iOS; data-sharing is available between multi-platforms
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</p>
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</li>
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<li>
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<p>
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Link:
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<strong>
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<a href="<https://wutheringwaves.kurogames.com/en/>">
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wutheringwaves.kurogames.com/en/
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</a>
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</strong>
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</p>
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</li>
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<li>
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<p>
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Note: A notice with "Wuthering Waves will launch on 2024/05/23 10:00 (UTC+8)" will be shown on the screen before the server opening. Please wait in patience.
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</p>
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</li>
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</ol>
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<h1>
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Device Requirements
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</h1>
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<p>
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To ensure a smooth experience, please refer to the following requirements:
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</p>
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<p>
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<strong>
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①Minimum:
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</strong>
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</p>
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<p>
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Android: System version 7.0 and above, Snapdragon 835, Dimensity G71/72 or processor of equivalent performance.
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</p>
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<p>
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iOS: iOS 14 and above operating system; iPhone 11 and above models; iPad with A13 SoC or processor of equivalent performance.
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</p>
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<p>
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PC:
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</p>
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<p>
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<Operating System> Windows 10 64-bit
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</p>
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<p>
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<CPU> Intel I5 (9th Gen)/Ryzen 2700
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</p>
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<p>
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<GPU> Geforce 1060/RX570/Intel ARC A380
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</p>
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<p>
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<RAM> 16G and above
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</p>
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<p>
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<strong>
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②Recommended
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</strong>
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</p>
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<p>
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Android: System version 7.0 and above, Snapdragon Gen1+/Gen2/Gen3 processor or MediaTek processor of equivalent performance.
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</p>
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<p>
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iOS: iOS 15 and above operating system; iPhone 13 and above models; iPad with A15 SoC or processor of equivalent performance.
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</p>
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<p>
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PC:
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</p>
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<p>
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<Operating System> Windows 10 64-bit
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</p>
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<p>
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<CPU> Intel I7 (9th Gen)/Ryzen 3700
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</p>
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<p>
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<GPU> Geforce 2060/RX5700XT/Intel ARC A750
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</p>
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<p>
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<RAM> 16G and above
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</p>
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<p>
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<strong>
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③Required Storage Space
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</strong>
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</p>
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<p>
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Android/iOS: 12G
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</p>
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<p>
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PC: 25G; we recommend you install the game client to SSD
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</p>
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<h1>
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Game Launcher FAQ
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</h1>
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<p>
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<strong>
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Q1: The Game won't run after installation. A prompt says: "vcruntime140_1dll was not found".
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</strong>
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</p>
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<p>
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<strong>
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A1:
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</strong>
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Please reinstall the Launcher and download the Client again. If this happens repeatedly, please follow the instructions here to install these files before running the Launcher:
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</p>
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<p>
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<strong>
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a) Error when installing the Launcher:
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</strong>
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</p>
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<p>
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Download this file:
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<strong>
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<a href="<https://aka.ms/vs/17/release/vc_redist.x86.exe>">
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aka.ms/vs/17/release/vc_redist.x86.exe
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</a>
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</strong>
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</p>
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<p>
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Install the program.
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</p>
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<p>
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Reinstall the Launcher.
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</p>
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<p>
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<strong>
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b) Error when running the Launcher:
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</strong>
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</p>
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<p>
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Download this file:
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<strong>
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<a href="<https://aka.ms/vs/17/release/vc_redist.x64.exe>">
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aka.ms/vs/17/release/vc_redist.x64.exe
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</a>
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</strong>
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</p>
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<p>
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Install the program.
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</p>
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<p>
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Reinstall the Launcher.
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</p>
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<p>
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<strong>
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Q2: My screen went blank after I started the game, and when I clicked on somewhere a pop-up would say: "Program not responding".
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</strong>
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</p>
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<p>
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<strong>
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A2:
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</strong>
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To troubleshoot this issue, please try the possible solutions below:
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</p>
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<ul>
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<li>
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<p>
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Check if your device meets the specs listed above.
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</p>
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</li>
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<li>
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<p>
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Add the game to your malware protection programs' whitelists, then restart the game.
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</p>
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</li>
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<li>
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<p>
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Shut down the program and restart the game.
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</p>
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</li>
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<li>
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<p>
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Find launcher.exe in the game's installation directory. Right click→Properties→Compatibility Tab→Check the box that says "Run this program in compatibility mode"→Apply and OK. Then restart the game.
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</p>
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</li>
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<li>
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<p>
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Update your graphic driver to the latest version, then restart the game.
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</p>
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</li>
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<li>
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<p>
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Click on the "Repair" button in the top right corner to verify and repair the game's files.
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</p>
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</li>
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</ul>
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<p>
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If the issue persists, contact our Customer Service.
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</p>
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<p>
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<strong>
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Q3: When I download the game, the download speed is slow/unstable.
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</strong>
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</p>
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<p>
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<strong>
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A3:
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</strong>
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The download speed is subject to your internet connection and the number of concurrent downloads. Please wait patiently.
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</p>
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<p>
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<strong>
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Q4: The download speed went to zero and the download was stopped.
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</strong>
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</p>
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<p>
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<strong>
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A4:
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</strong>
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Please make sure your internet connection is working. If the download doesn't start, try pausing and resuming the download later. If this issue persists, contact our Customer Service.
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</p>
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<p>
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<strong>
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Q5: My malware protection program says "dll files being modified" during the download.
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</strong>
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</p>
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<p>
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<strong>
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A5:
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</strong>
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All downloaded content is essential for the game to function properly. If your anti-malware blocks the download, try dismissing the prompt or temporarily disabling your protection to re-download the game safely.
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</p>
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<p>
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<strong>
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Q6: The game crashes or exits immediately after starting up.
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</strong>
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</p>
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<p>
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<strong>
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A6:
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</strong>
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You can try clicking on the "Repair" button in the upper right corner of the launcher to repair the files. This might take a while. Please be patient before it is completed.
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</p>
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<p>
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<strong>
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Q7: The launcher indicates "Repair Complete", but the game still crashes or exits immediately after starting up.
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</strong>
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</p>
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<p>
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<strong>
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A7:
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</strong>
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Please restart your computer and try repairing it again. If this issue persists, please contact our Customer Service for assistance.
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</p>
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<h1>
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Official Customer Service Contact
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</h1>
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<p>
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If you encounter any questions during installing or playing the game, please contact our customer service through the following way:
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</p>
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<p>
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<strong>
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<a href='wutheringwaves_ensupport@kurogames.com "wutheringwaves_ensupport@kurogames.com"'>
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wutheringwaves_ensupport@kurogames.com
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</a>
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</strong>
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</p>
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<p>
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Thank you for your continuous attention and support for Wuthering Waves!
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</p>
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