From d849505cd6d308a184c64c4fb610d4196c2ce8b4 Mon Sep 17 00:00:00 2001 From: =?UTF-8?q?Joakim=20Hells=C3=A9n?= Date: Mon, 20 May 2024 18:52:55 +0200 Subject: [PATCH] Add 748.json --- articles/748.json | 10 ++++++++++ 1 file changed, 10 insertions(+) create mode 100644 articles/748.json diff --git a/articles/748.json b/articles/748.json new file mode 100644 index 0000000..d5b3bf0 --- /dev/null +++ b/articles/748.json @@ -0,0 +1,10 @@ +{ + "articleContent": "
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Dear Rover:

Wuthering Waves is set to release on 2024/05/23 10:00 (UTC+8)! The game is now ready for pre-download. Please follow the instructions to install the game client.

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✦Pre-download Instructions✦

①Platforms: PC, Android, iOS; data-sharing is available between multi-platforms

②Link: https://wutheringwaves.kurogames.com/en/

③Note: A notice with \"Wuthering Waves will launch on 2024/05/23 10:00 (UTC+8)\" will be shown on the screen before the server opening. Please wait in patience.


✦Device Requirements✦

To ensure a smooth experience, please refer to the following requirements:

①Minimum:

Android: System version 7.0 and above, Snapdragon 835, Dimensity G71/72 or processor of equivalent performance. 

iOS: iOS 14 and above operating system; iPhone 11 and above models; iPad with A13 SoC or processor of equivalent performance.

PC: 

<Operating System> Windows 10 64-bit

<CPU> Intel I5 (9th Gen)/Ryzen 2700 

<GPU> Geforce 1060/RX570/Intel ARC A380

<RAM> 16G and above

②Recommended

Android: System version 7.0 and above, Snapdragon Gen1+/Gen2/Gen3 processor or MediaTek processor of equivalent performance.

iOS: iOS 15 and above operating system; iPhone 13 and above models;  iPad with A15 SoC or processor of equivalent performance.

PC:

<Operating System> Windows 10 64-bit

<CPU> Intel I7 (9th Gen)/Ryzen 3700

<GPU> Geforce 2060/RX5700XT/Intel ARC A750

<RAM> 16G and above

③Required Storage Space

Android/iOS: 12G

PC: 25G; we recommend you install the game client to SSD


✦Game Launcher FAQ✦

Q1: The Game won't run after installation. A prompt says: \"vcruntime140_1dll was not found\".

A1: Please reinstall the Launcher and download the Client again. If this happens repeatedly, please follow the instructions here to install these files before running the Launcher:

a) Error when installing the Launcher:

Download this file: https://aka.ms/vs/17/release/vc_redist.x86.exe

Install the program.

Reinstall the Launcher.

b) Error when running the Launcher:

Download this file: https://aka.ms/vs/17/release/vc_redist.x64.exe

Install the program.

Reinstall the Launcher.


Q2: My screen went blank after I started the game, and when I clicked on somewhere a pop-up would say: \"Program not responding\".

A2: To troubleshoot this issue, please try the possible solutions below:

- Check if your device meets the specs listed above.

- Add the game to your malware protection programs' whitelists, then restart the game.

- Shut down the program and restart the game.

- Find launcher.exe in the game's installation directory. Right click→Properties→Compatibility Tab→Check the box that says \"Run this program in compatibility mode\"→Apply and OK. Then restart the game.

- Update your graphic driver to the latest version, then restart the game.

- Click on the \"Repair\" button in the top right corner to verify and repair the game's files.

If the issue persists, contact our Customer Service.


Q3: When I download the game, the download speed is slow/unstable.

A3: The download speed is subject to your internet connection and the number of concurrent downloads. Please wait patiently.


Q4: The download speed went to zero and the download was stopped.

A4: Please make sure your internet connection is working. If the download doesn't start, try pausing and resuming the download later. If this issue persists, contact our Customer Service.


Q5: My malware protection program says \"dll files being modified\" during the download.

A5: All downloaded content is essential for the game to function properly. If your anti-malware blocks the download, try dismissing the prompt or temporarily disabling your protection to re-download the game safely.


Q6: The game crashes or exits immediately after starting up.

A6: You can try clicking on the \"Repair\" button in the upper right corner of the launcher to repair the files. This might take a while. Please be patient before it is completed.


Q7: The launcher indicates \"Repair Complete\", but the game still crashes or exits immediately after starting up.

A7: Please restart your computer and try repairing it again. If this issue persists, please contact our Customer Service for assistance.


✦Official Customer Service Contact✦

If you encounter any questions during installing or playing the game, please contact our customer service through the following way:

wutheringwaves_ensupport@kurogames.com



Thank you for your continuous attention and support for Wuthering Waves!

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", + "articleId": 748, + "articleTitle": "Wuthering Waves Pre-download Instructions", + "articleType": 58, + "articleTypeName": "Notice", + "endTime": "2099-01-01 00:00:00", + "gameId": "G152-en", + "startTime": "2024-05-21 18:00:00" +}