Dear Rover:
Wuthering Waves is set to release on 2024/05/23 10:00 (UTC+8)! The game is now ready for pre-download. Please follow the instructions to install the game client.
Platforms: PC, Android, iOS; data-sharing is available between multi-platforms
Note: A notice with "Wuthering Waves will launch on 2024/05/23 10:00 (UTC+8)" will be shown on the screen before the server opening. Please wait in patience.
To ensure a smooth experience, please refer to the following requirements:
①Minimum:
Android: System version 7.0 and above, Snapdragon 835, Dimensity G71/72 or processor of equivalent performance.
iOS: iOS 14 and above operating system; iPhone 11 and above models; iPad with A13 SoC or processor of equivalent performance.
PC:
<Operating System> Windows 10 64-bit
<CPU> Intel I5 (9th Gen)/Ryzen 2700
<GPU> Geforce 1060/RX570/Intel ARC A380
<RAM> 16G and above
②Recommended
Android: System version 7.0 and above, Snapdragon Gen1+/Gen2/Gen3 processor or MediaTek processor of equivalent performance.
iOS: iOS 15 and above operating system; iPhone 13 and above models; iPad with A15 SoC or processor of equivalent performance.
PC:
<Operating System> Windows 10 64-bit
<CPU> Intel I7 (9th Gen)/Ryzen 3700
<GPU> Geforce 2060/RX5700XT/Intel ARC A750
<RAM> 16G and above
③Required Storage Space
Android/iOS: 12G
PC: 25G; we recommend you install the game client to SSD
Q1: The Game won't run after installation. A prompt says: "vcruntime140_1dll was not found".
A1: Please reinstall the Launcher and download the Client again. If this happens repeatedly, please follow the instructions here to install these files before running the Launcher:
a) Error when installing the Launcher:
Download this file: aka.ms/vs/17/release/vc_redist.x86.exe
Install the program.
Reinstall the Launcher.
b) Error when running the Launcher:
Download this file: aka.ms/vs/17/release/vc_redist.x64.exe
Install the program.
Reinstall the Launcher.
Q2: My screen went blank after I started the game, and when I clicked on somewhere a pop-up would say: "Program not responding".
A2: To troubleshoot this issue, please try the possible solutions below:
Check if your device meets the specs listed above.
Add the game to your malware protection programs' whitelists, then restart the game.
Shut down the program and restart the game.
Find launcher.exe in the game's installation directory. Right click→Properties→Compatibility Tab→Check the box that says "Run this program in compatibility mode"→Apply and OK. Then restart the game.
Update your graphic driver to the latest version, then restart the game.
Click on the "Repair" button in the top right corner to verify and repair the game's files.
If the issue persists, contact our Customer Service.
Q3: When I download the game, the download speed is slow/unstable.
A3: The download speed is subject to your internet connection and the number of concurrent downloads. Please wait patiently.
Q4: The download speed went to zero and the download was stopped.
A4: Please make sure your internet connection is working. If the download doesn't start, try pausing and resuming the download later. If this issue persists, contact our Customer Service.
Q5: My malware protection program says "dll files being modified" during the download.
A5: All downloaded content is essential for the game to function properly. If your anti-malware blocks the download, try dismissing the prompt or temporarily disabling your protection to re-download the game safely.
Q6: The game crashes or exits immediately after starting up.
A6: You can try clicking on the "Repair" button in the upper right corner of the launcher to repair the files. This might take a while. Please be patient before it is completed.
Q7: The launcher indicates "Repair Complete", but the game still crashes or exits immediately after starting up.
A7: Please restart your computer and try repairing it again. If this issue persists, please contact our Customer Service for assistance.
If you encounter any questions during installing or playing the game, please contact our customer service through the following way:
wutheringwaves_ensupport@kurogames.com
Thank you for your continuous attention and support for Wuthering Waves!