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"articleContent": "<div data-page-id=\"DLYydg7MRoa0rTxTUqtczn6Xngb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"true\">\n<div data-page-id=\"DLYydg7MRoa0rTxTUqtczn6Xngb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div data-page-id=\"DLYydg7MRoa0rTxTUqtczn6Xngb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<p><span style=\"font-size: 14pt;\">Dear Rovers,</span><br><br><span style=\"font-size: 14pt;\">We are thrilled to announce that Wuthering Waves will officially launch on PlayStation®5 on January 2, 2025 (UTC+8). To help you seamlessly connect your PlayStation™Network (PSN) account with your Kuro Games account and sync your progress across platforms, we've prepared this guide. Please take a moment to review it to ensure a smooth start to your adventure in Solaris-3.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Cross-Platform Progress Syncing</strong></span><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> Will my progress on different servers or platforms be shared under the same Kuro Games account after the PS5™ launch?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> Your progress will not be shared between different servers (e.g., Asia Server and Europe Server). However, within the same server, progress is synced across multiple platforms (PC, Android, iOS, and PS5™).</span><br><br><br><br><br><span style=\"font-size: 14pt;\">If you start your journey on PS5™, you can later switch to PC or mobile platforms by logging in with the same Kuro Games account linked to your PSN account. Your progress will carry over seamlessly. Similarly, if you begin on PC or mobile, you can continue on PS5™ using the same Kuro Games account.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> How can I sync my game progress between PS5™, PC, and mobile devices?</span><br><br><span style=\"font-size: 14pt;\"><strong>A: </strong>To enable cross-platform game progress syncing, please link your PSN account to your Kuro Games account. Make sure that the region of your PSN account matches the server where your game character was created.</span><br><br><span style=\"color: rgb(241, 196, 15); font-size: 14pt;\">Example 1: If the account character you wish to transfer progress from belongs to the North America server, you must use a PSN account from the America server to log in and bind it to a Kuro Account email to enable cross-platform progress synchronization.</span><br><br><span style=\"color: rgb(241, 196, 15); font-size: 14pt;\">Example 2: If the account character you wish to transfer progress from belongs to the Asia server, you must use a PSN account from the Japan or Korea servers to log in and bind it to a Kuro Account email to enable cross-platform progress synchronization.</span><br><br><span style=\"font-size: 14pt; color: rgb(241, 196, 15);\">※ Please note: If you are using a third-party login method such as Google or Facebook, you must first go to <strong>Settings > Account Settings > User Center</strong> in the game and complete the binding of a Kuro Account email to properly transfer your progress. Please note that verifying the registration email of the third-party login method (e.g., Google or Facebook) you used, without binding a Kuro Account email first, will not allow progress synchronization.</span></p>\n<p><img style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https://hw-media-cdn-mingchao.kurogame.com/akiwebsite/website2.0/images/1737043200000/dvu379rcbxqk9rs99l-1737083875867.png\" alt=\"\"><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> Which servers are available for the PS5™ version of Wuthering Waves?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> The PS5™ version supports Asia, Southeast Asia, Europe, America, and HMT (Hong Kong, Macau, Taiwan) servers. However, the available server is determined by the region of your PSN account. For example:</span><br><br><span style=\"font-size: 14pt;\">A PSN account registered in North America will access the America Server.</span><br><br><span style=\"font-size: 14pt;\">A PSN account registered in Hong Kong will access the HMT Server.</span><br><br><br><br><br><span style=\"font-size: 14pt;\">For more details on servers or to confirm your PSN account region, consult the table below or contact PlayStation Support.</span></p>\n</div>\n</div>\n<p><br><br></p>\n<table style=\"border-collapse: collapse; width: 1000px; height: 544.749px; border: 1px solid rgb(255, 255, 255); margin-left: auto; margin-right: auto;\" border=\"1\" data-ace-table-col-widths=\"164;114;188;299;100;100\"><colgroup><col style=\"width: 17.9036%;\" width=\"164\"><col style=\"width: 11.5966%;\" width=\"114\"><col style=\"width: 19.1243%;\" width=\"188\"><col style=\"width: 30.4157%;\" width=\"299\"><col style=\"width: 10.2742%;\" width=\"100\"><col style=\"width: 10.6811%;\" width=\"100\"></colgroup>\n<tbody>\n<tr style=\"height: 52.2353px;\">\n<td style=\"height: 52.2353px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>Wuthering Waves Game Sever</strong></span></div>\n</td>\n<td style=\"height: 52.2353px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>Asia Server</strong></span></div>\n</td>\n<td style=\"height: 52.2353px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>America Server</strong></span></div>\n</td>\n<td style=\"height: 52.2353px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>Europe Server</strong></span></div>\n</td>\n<td style=\"height: 52.2353px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>SEA Server</strong></span></div>\n</td>\n<td style=\"height: 52.2353px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>HMT Server</strong></span></div>\n</td>\n</tr>\n<tr style=\"height: 152.985px;\">\n<td style=\"height: 152.985px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>Region</strong></span></div>\n<div> </div>\n</td>\n<td style=\"height: 152.985px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">East Asia</span></div>\n<div> </div>\n</td>\n<td style=\"height: 152.985px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">North America, Central America and South America</span></div>\n</td>\n<td style=\"height: 152.985px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">Europe, Africa and Middle East</span></div>\n</td>\n<td style=\"height: 152.985px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">South Asia, South East Asia and Oceania</span></div>\n<div> </div>\n</td>\n<td style=\"height: 152.985px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">Hongkong, Macau and Taiwan</span></div>\n<div> </div>\n</td>\n</tr>\n<tr style=\"height: 339.529px;\">\n<td style=\"height: 339.529px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\"><strong>Corresponding Countries/Regions</strong></span></div>\n</td>\n<td style=\"height: 339.529px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">Japan, Korea</span></div>\n</td>\n<td style=\"height: 339.529px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">Argentina, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, the United States, Uruguay</span></div>\n</td>\n<td style=\"height: 339.529px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">Austria, Bahrain, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Kuwait, Lebanon, Luxembourg, Malta, Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, Ukraine, United Arab Emirates, Great Britain</span></div>\n</td>\n<td style=\"height: 339.529px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">Australia, New Zealand, India, Indonesia, Malaysia, Singapore, Thailand</span></div>\n</td>\n<td style=\"height: 339.529px; border-color: rgb(255, 255, 255); text-align: center;\" colspan=\"1\" rowspan=\"1\">\n<div><span style=\"font-size: 14pt;\">Hongkong, Macau and Taiwan</span></div>\n<div style=\"text-align: center;\"> </div>\n</td>\n</tr>\n</tbody>\n</table>\n<p><br><br></p>\n<div data-page-id=\"DLYydg7MRoa0rTxTUqtczn6Xngb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<div data-page-id=\"DLYydg7MRoa0rTxTUqtczn6Xngb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\">\n<p><span style=\"font-size: 14pt;\"><strong>In-game Purchase</strong></span><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> Can I use items purchased on PC/Android/iOS platforms (Lunites, Lunite Subscription, etc.) on PlayStation® after linking the account?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> Yes, once your accounts are linked, any items purchased on one platform will be displayed and accessible on all other platforms.</span></p>\n<p><br><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> Why hasn't my purchase from the PlayStation™ Store/Web Store been delivered?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> Items purchased through the PlayStation™Store or Web Store will be processed for delivery after you log into the game. If you're experiencing issues with delivery, please try the following methods:</span><br><br><span style=\"font-size: 14pt;\">Method 1: Restart the game and log in again to check if you've received a delivery notification.</span><br><br><span style=\"font-size: 14pt;\">Method 2: Check your inventory through \"Terminal\" > \"Backpack\" to see if the purchased items are there.</span><br><br><span style=\"font-size: 14pt;\">Method 3: Verify that the PSN account you're logged into is the same one used to make the purchase.</span><br><br><span style=\"font-size: 14pt;\">If none of these methods resolve the issue, please contact customer support via \"Settings\" > \"Feedback\" in-game.</span></p>\n<p><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>If I create a new game character on PS5™, can I make purchases for this account on PC/mobile?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> Yes, you can make purchases for your account on PC, mobile, or the official website.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> I purchased a PS5™ pre-order bundle. Which game character will receive the items?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> The pre-order bundle will be delivered to the game character of the Kuro Games account linked to your PS5™ when you first log into the game.</span><br><br><span style=\"font-size: 14pt;\">Note: To ensure the correct delivery of your pre-order bundle, please make sure the region of your PSN account matches the region of your Kuro Games account.</span><br><br><span style=\"font-size: 14pt;\">The pre-order bundle will be delivered immediately upon your first login.</span><br><br><br><br><br><span style=\"font-size: 14pt;\">For information on how to link your Kuro Games account to the correct PSN account server, please refer to the \"Account Linking\" and \"Cross-Platform Progress Syncing\" sections.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Account Linking</strong></span><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> How do I link my PSN account to my Kuro Games account?</span><br><br><span style=\"font-size: 14pt;\"><strong>A: </strong>You can choose one of the following two methods based on your situation:</span><br><br><span style=\"font-size: 14pt;\">Method 1: If you've previously created a Kuro Games account, it's recommended that you log in using your existing account. When you first enter Wuthering Waves on your PS5™, select \"Already have an account? Log in\" and follow the prompts to link your Kuro Games account with your current PSN account.</span><br><br><span style=\"font-size: 14pt;\">Note: For added account security, it's recommended that you set a password for your Kuro Games account in \"Settings\" > \"Account Settings\" > \"User Center.\"</span><br><br><br><br><br><span style=\"font-size: 14pt;\">Method 2: If you don't have a Kuro Games account, you can create a new one using your current PSN account. When you first enter Wuthering Waves on your PS5™, select \"Create a Kuro Games account\" to log into the game.</span><br><br><span style=\"font-size: 14pt;\">Note: If you choose this method, we recommend linking your email and setting a password in-game in \"Settings\" > \"Account Settings\" > \"User Center\" so that you can later access the same account on other platforms.</span><br><img style=\"display: block; margin-left: auto; margin-right: auto;\" src=\"https://hw-media-cdn-mingchao.kurogame.com/akiwebsite/website2.0/images/1737043200000/uqkuyqc6una3dw91eb-1737084004057.png\" alt=\"\"><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> I've been playing Wuthering Waves on PC/mobile, and have already linked my PSN account to my Kuro Games account. But when I log into the game on PS5™, the progress is still not syncing. Why?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong></span><br><br><span style=\"font-size: 14pt;\"><strong>Situation 1: </strong>The Kuro Games account linked to your PSN account is different from the one you used on PC/mobile.</span><br><br><span style=\"font-size: 14pt;\">After logging in on PS5™, go to \"Settings\" > \"Account Settings\" > \"User Center\" and check if the User ID linked to your PSN account matches the one you used on PC/mobile.</span><br><br><span style=\"font-size: 14pt;\">If you need to use a different Kuro Games account to log into Wuthering Waves, you can try the following methods:</span><br><br><span style=\"font-size: 14pt;\">Method 1: Create a PSN account with a region corresponding to your game character's server and follow the prompts after reopening the game.</span><br><br><span style=\"font-size: 14pt;\">Method 2: Use the in-game \"Settings\" > \"Feedback\" to request account unlinking support.</span></p>\n<p><br><span style=\"color: rgb(220, 155, 4); font-size: 14pt;\">※Please note: After unlinking your account, some PlayStation Store bundles with purchase limit of one may be affected. The in-game item you receive may change if you've already exceeded the purchase limit on your Kuro Games account.</span><br><br><span style=\"color: rgb(220, 155, 4); font-size: 14pt;\">Example: You previously bought [Awakening Bundle] on PSN account A linked to your Kuro Games account, and successfully received the bundle content in game. </span><br><br><span style=\"color: rgb(220, 155, 4); font-size: 14pt;\">After linking your Kuro Games account to a new PSN account B and purchasing the same bundle again, you will not receive the same bundle items in game. Instead, you will receive [Lunites] equivalent to the bundle's value. Thank you for your understanding.</span><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Situation 2:</strong> The region of your PSN account doesn't match the server of your game character.</span><br><br><span style=\"font-size: 14pt;\">Note: For information on how PSN account regions map to game servers, please refer to the \"Cross-Platform Progress Syncing\" section.</span><br><br><span style=\"font-size: 14pt;\">If this is the case, try the following steps:</span></p>\n<ol start=\"1\">\n<li style=\"font-size: 14pt;\" data-list=\"number\">\n<p><span style=\"font-size: 14pt;\">Ensure that your Kuro Games account is linked to an email. You can verify this in \"Settings\" > \"Account Settings\" > \"User Center\" on PC/mobile.</span></p>\n</li>\n<li style=\"font-size: 14pt;\" data-list=\"number\">\n<p><span style=\"font-size: 14pt;\">Contact customer support for account unlinking support.</span></p>\n</li>\n<li style=\"font-size: 14pt;\" data-list=\"number\">\n<p><span style=\"font-size: 14pt;\">Create a new PSN account with a region corresponding to your game character's server.</span></p>\n</li>\n<li style=\"font-size: 14pt;\" data-list=\"number\">\n<p><span style=\"font-size: 14pt;\">Log in with the new PSN account and follow the prompts to link your Kuro Games account.</span></p>\n</li>\n</ol>\n<p><br><br><br><span style=\"font-size: 14pt;\"><strong>Q:</strong> How can I continue my progress from PS5™ on PC or mobile?</span><br><br><span style=\"font-size: 14pt;\"><strong>A: </strong>To carry over your game progress from PS5™ to PC or mobile, follow these steps:</span></p>\n<ol start=\"1\">\n<li style=\"font-size: 14pt;\" data-list=\"number\">\n<p><span style=\"font-size: 14pt;\">Ensure your Kuro Games account is protected by a password. You can do this in \"Settings\" > \"Account Settings\" > \"User Center\" on PS5™.</span></p>\n</li>\n<li style=\"font-size: 14pt;\" data-list=\"number\">\n<p><span style=\"font-size: 14pt;\">When you open the game on PC or mobile, log in using the email linked to your PSN account and the password you set.</span></p>\n</li>\n</ol>\n<p><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>How can I check which Kuro Games account is linked to my PSN account?</span><br><br><span style=\"font-size: 14pt;\"><strong>A: </strong>After logging into the game, you can check the linked Kuro Games account in \"Settings\" > \"Account Settings\" > \"User Center.\"</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>Can I unlink or change the Kuro Games account linked to my PSN account?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> Yes, you can request to unlink your PSN account through \"Settings\" > \"Feedback\" in-game. After unlinking, your game progress under your Kuro Games account will not be lost, but it will no longer be synced with your PSN account. Please note that you can only unlink one PSN account per Kuro Games account, so proceed with caution.</span><br><br><span style=\"font-size: 14pt;\">Before unlinking, we recommend linking your email or setting a password via \"Settings\" > \"Account Settings\" > \"User Center\" to avoid losing access to your Kuro Games account once your PSN account is unlinked.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>Will I lose my game progress if I unlink my PSN account?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> No, your game progress will not be lost. Unlinking the PSN account only removes the data sharing between the two accounts. You will still be able to use your Kuro Games account on other platforms to access your game progress.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>What if the game crashes before the linking window appears when I first log in on PS5™? Can I still link my accounts?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> Yes, you can restart the game and linking will still be available.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>After linking my PSN account, can I log in on other platforms (e.g., PC, Android, iOS) using my PSN account, or use a different method to log in on PS5™?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> No, currently the PS5™ version of Wuthering Waves only supports logging in with a PSN account that is linked to a Kuro Games account. Other platforms do not support logging in with a PSN account.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>Can I link multiple Kuro Games accounts to my PSN account? Or can my Kuro Games account be linked to multiple PSN accounts?</span><br><br><span style=\"font-size: 14pt;\"><strong>A: </strong>No, each PSN account can only be linked to one Kuro Games account. Similarly, each Kuro Games account can only be linked to one PSN account.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>How can I check which PSN account is currently linked?</span><br><br><span style=\"font-size: 14pt;\"><strong>A: </strong>You can check the linked PSN account via \"Settings\" > \"Account Settings\" > \"User Center\" in-game.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Friends</strong></span><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>How many friend lists can I see in the PS5™ version of Wuthering Waves? What's the difference between them?</span><br><br><span style=\"font-size: 14pt;\"><strong>A:</strong> On PS5™, you will see the following two friend lists:</span><br><br><span style=\"font-size: 14pt;\">Game Friends: Displays the friends you've added in the game, visible across all platforms.</span><br><br><span style=\"font-size: 14pt;\">PlayStation™Network Friends: Shows your PSN friends who have played Wuthering Waves and are on the same server as you, as well as friends who haven't played Wuthering Waves. This list is only visible on PlayStation®5.</span><br><br><br><br><br><span style=\"font-size: 14pt;\"><strong>Q: </strong>How can I see the User ID of a PlayStation™Network friend?</span><br><br><span style=\"font-size: 14pt;\"><strong>A: </strong>You can only view the User ID of a PSN friend if both of you are logged into the PlayStation® platform.</span></p>\n</div>\n</div>\n</div>",
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"articleTitle": "FAQ – PlayStation®5",
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"startTime": "2025-01-06 20:42:42",
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